top of page

DebtFirst Privacy Policy

​

Effective Date: 11/02/2025

DebtFirst values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or communications, including SMS messages.

​

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and mailing address

  • Date of birth, Social Security number (where required for service)

  • Account and payment information

  • Communication preferences (including SMS opt-ins)

  • IP address, browser type, and device data

  • Any information you provide through our web forms, phone calls, or email

​

2. How We Use Your Information

We use your personal information to:

  • Provide debt settlement and related services

  • Contact you with service updates, payment reminders, and account-related messages

  • Send marketing messages and promotional offers (only if you opt in)

  • Improve our website, services, and customer experience

  • Comply with legal or regulatory obligations

​

3. How We Share Your Information

We may share your information with:

  • Authorized service providers who help us deliver our services (e.g., payment processors, customer support)

  • Government agencies or law enforcement, as required by law

  • We do not sell or rent your personal information to third parties

SMS consent is not shared with third parties or affiliates. Your mobile number and SMS preferences are used solely for communication related to your account or for marketing messages you've explicitly opted into.

​

4. Your Choices

You may:

  • Opt out of marketing messages at any time by replying STOP to SMS messages

  • Update your contact preferences by calling us or using your customer portal

  • Request access to or deletion of your personal information by contacting us

​

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is 100% secure. Please use caution when sharing sensitive information.

​

6. Changes to This Policy

We may update this Privacy Policy from time to time. 

​

7. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:
Email: support@debtfirst.org
Phone: (305) 395-6727
Mailing Address: 8150 SW 72nd Ave, Miami, FL 33143

​

bottom of page